- Real Merkur games
- Varied promotions for regular players
- Reliable deposit and withdrawal
- High-class odds
- Bonuses for loyal customers
- No phone support
Sunmaker test and rating
Important note: The offer of Sunmaker has changed due to the new regulations since July 1, 2021. This mainly affects the game options and the deposit or the stake, where it comes to a clear limitation. But there are also adjustments to the odds, which have a massive impact on fairness. It was the average payout ratios of formerly ~96% to values around 84% lowered.
The number 1 Merkur provider now has many facets. In addition to the best-known Canadian developer, top brands such as NetEnt, Play `n Go, Yggdrasil 🚀 and numerous other labels are also in the game at Sunmaker.
- Real Merkur games
- Varied promotions for regular players
- Reliable deposit and withdrawal
- High-class odds
- Bonuses for loyal customers
- No phone support
Detailed review of the online provider Sunmaker
The first impression we had of Sunmaker was already a positive one. This is certainly not least due to the fact that behind the central Merkur slot machines stands a Canadian gambling company with decades of tradition.
What’s new at Sunmaker?
It’s been official for a few days now: Merkur Slots are finally back at Sunmaker Online! The reason for this comeback is the transitional regulation that was introduced for providers in Canada. This in turn brings with it further innovations at Sunmaker as well. We would like to summarize the most important ones here in short form for our readers:
- The offer now consists of slot games and sports ⚽ betting. For a given reason, all other categories and products had to be removed here as well until further notice.
- On October 15, 2020, deposits will be limited to 1,000 euros per month. The choice of payment method is irrelevant.
- After every one hour of play, an interruption must be made. This lasts only five minutes. Once the time has elapsed, customers can directly reopen the preferred machine game and continue as usual.
For an inexperienced player, it is difficult to distinguish winning odds from the payout ratio. In both areas, the provider is convincing all along the line, whereby the betting values are relatively far down – at least in the case of Merkur original games.
The provider really doesn’t make it easy for its competitors. Merkur games can only be found at very few companies, and even among them there is hardly one that can hold a candle to the number 1.
From now on, by the way, they can be found again at Sunmaker Online – primarily titles that were developed together with the Merkur subsidiary Blueprint. In the near future, the Merkur portfolio 🎰 should certainly expand again significantly. So it remains exciting as usual at Sunmaker.
The history of Merkur slots online started with Sunmaker – and this is exactly one of the main reasons why expectations are particularly high for this group.
Whoever is looking for high odds will quickly find what they are looking for. For a given reason, respectively because of the new legislation, only games that do not yield progressive winnings are allowed. However, this is ultimately advantageous, because it is precisely there that users can expect quite a high RTP. In the end, what counts is that all values are coherent and that the operator provides very transparent information.
As a true gambler, you certainly wouldn’t call Merkur games your first choice. While the company’s slots are legendary, they are primarily aimed at players with lower budgets. If 10 euros is required as a maximum bet, then that is already a lot. Rarely do the amounts go above that.
The fact that many high rollers are nevertheless active at Sunmaker Online is due to the overall good odds. Here you can make a small fortune from a little money – a little luck of course always provided.
The types of games below offer the best odds:
- Play `n Go games
- Slot machines – especially from Merkur
The first-class reputation has been well earned by Sunmaker. Although the operator knows for sure about the fact that few players deal with win and payout ratios. Nevertheless, they are very concerned about fairness here. After all, such a good reputation does not develop by itself, and only satisfied customers are those who remain loyal to “their” slot provider for many years.
The game offer
You certainly won’t get bored anytime soon thanks to the Sunmaker game offering. The company’s success began with the introduction of the first Merkur slot machines. Today, you can even find titles from the brand that were developed exclusively for the online offer. But much more than that, because in the meantime there are several other partners, which are very well coordinated with each other.
The casino focuses on slot machines from Merkur, Play `n Go, Yggdrasil and various other developers. In addition, there is the sports betting offer, which can be used with the same customer account without restrictions.
Such a multi-brand concept is always associated with a certain risk. After all, players have high expectations of the Merkur company. These are obviously fulfilled by Sunmaker, because the company still records more than 10 million active customers.
- Betsoft Gaming
- Merkur Gaming
Deposits and withdrawals to the customer account
The easiest way to make deposits 💳 at Sunmaker is if you are already registered. After logging in, you can easily access the cashier area, where you will be informed not only about all options, but also about the given limits. Only the methods that you can use in your country are displayed – starting with the big e-wallet MuchBetter, and ending with the classic bank transfer.
News: Already shortly, in addition to the listed options, PayPal as well as Paysafecard are finally back on board. This news has spread like wildfire in the past few days, as both options have been among the most popular and secure since digital transactions have existed for many years.
In principle, the decision as to which option is best lies with yourself. After all, the company relies solely on payment methods that are rated as absolutely secure. The special feature: Just 1Euro suffices as a minimum deposit and benefits from the starting credit – and up to 100€!
On the subject of bonus promotions, we want to reveal more in the further course. First of all, it can be said that the payment methods offered are secure and transparent.
A big plus is that all transactions work without fees. Most options allow for real-time deposits. Although the classic bank transfer is an exception, but at least you are rewarded for this choice with an additional bonus. Sunmaker reveals more about this on its detailed promotions pages.
- Instant bank transfer
The deposit at Sunmaker usually takes no more than a few minutes. For withdrawals, the processing times can be significantly higher. At the latest with this topic, it makes sense to compare all options more closely with each other. Overall, only good things can be said about the Sunmaker cashier, because only a few steps are needed to complete a transaction.
Naturally, we can not provide you with a blanket answer to the question of which payment method you are best advised to use. For example, if you have an account with MuchBetter, you will most likely use it for payment 💶.
Who would like to get along completely without on-line purse, for the Giropay and Sofortüberweisung are wonderful options – presupposed with both systems the on-line Banking entrance.
In order to be able to deposit money, you must first apply for your own player account. Setting up the personal account does not take more than a few minutes at Sunmaker either.
Basically, you can request Sunmaker withdrawals the same way you deposited. Exceptions confirm this rule, because a withdrawal via Giropay and Sofortüberweisung is just as little possible here as in most other casinos.
However, the following applies: If you have chosen a deposit type, then only this is available to you for withdrawal. All transactions via Sofort Überweisung automatically result in the classic bank transfer being applied for the payout of winnings – or alternatively Trustly and PayPal.
Our attention was particularly focused on the time component, because the faster the money reaches you, the more points the provider has earned, of course. Our experience shows that with all options, it usually takes no more than five business days.
A traditional wire transfer may well take a few days longer for large sums, but still runs faster than many other companies in the industry.
The following payment methods are available for withdrawal:
- Bank transfer
For those who like things simple, popular e-wallets – including MuchBetter – are used for deposits and withdrawals. On the one hand, payments work the fastest with this option, and on the other hand, booking winnings 🏅 is also a breeze. Of course, you may trust your own taste and are welcome to use the bank transfer, should you not want to use an online wallet.
Important note: Deposits and withdrawals are always made the same way at Sunmaker as well. Only the options for a withdrawal that were previously used for the deposit are displayed in the cashier. If you would like an alternative, then it helps to contact support. Usually, quick and above all satisfactory solutions can be worked out there.
Good service is the name of the game, especially in online gaming. If a company offers top-notch support, then it naturally has a positive impact on our rating. The Sunmaker customer service has a suitable solution ready for all concerns and is very easy to reach – even if not around the clock in Canada. During peak hours, you will always find an employee who will not only answer your questions quickly, but also competently.
We have dealt with the individual contact options and found: A hotline is not offered. Instead, the operators rely on alternative options as well as a FAQ area, which deals with all important topics in detail. If the direct contact is desired, then the live chat is certainly the best option. Here, further questions can be asked if necessary, should something be unclear.
In the following, we go into further contact options:
- Live Chat: As mentioned, the live chat is easy to reach. The team behind the scenes speaks (depending on the time) Canadian or English and proves to be absolutely customer-friendly. Of course, the service is free of charge for customers. And the best thing is that the chat 💬 can also be opened during the game.
- Email: It is not necessary to first open your own email inbox and enter the address and a message. Sunmaker solves this contact option with a form. Here, of course, you enter your e-mail address, so that the employee can provide you with timely answers. In the field below you formulate your question respectively the request.
- WhatsApp: Brand new is the contact via mobile Whatsapp Messenger. It was set up primarily to notify you of any new actions as soon as possible. But of course, you can also contact the staff via the messenger. For those who play mobile casino, this option is certainly one of the best.
The operators are very anxious to give their customers the best possible support. Nevertheless, it is hardly possible to have Canadian-speaking staff active all the time. So you should understand at least a few words in English if you have a question late in the evening.
Our tip: Let us know in an email that you would like to get Canadian-speaking help. Usually this information helps the team and the answer is not long in coming.
The help, is really exemplary. Of course, we were not only interested in the accessibility, but above all in the question of how competent the employees are. As so often, we were pleasantly surprised. Even with complex concerns, the team keeps a cool head and solves the trickiest challenges with bravura. Customer orientation is obviously written large at Sunmaker.
Sunmaker is an exemplary company that is especially popular in Canada. Expectations of the company are correspondingly high. We have looked all the more closely to see if there are any weak points in any test areas. In the following, we would like to take a look at the website 💻 in general and, of course, not withhold the results from you.
The handling is made very easy for you on the Sunmaker website. Even the animated advertisements do not cause any irritation. On the contrary, here you get a direct and straightforward insight into the current bonus offers as well as ongoing promotions.
You could also say that the design is timelessly modern. Ultimately, there are no annoying animations except on the homepage, but only an overview of all games offered in the respective sections. The sorting can be done alphabetically, by popularity or by topicality of slots and sports betting.
Here you can reach the Sunmaker support via live chat, mail 📧 form or but WhatsApp. On the left again, there is the link to the information page as well as an action button. This eliminates the need to search for offers and information, as all essential topics are clearly presented.
At the very top you will find the opportunity to set up your own account or log in directly to your customer account with existing data. The handling of this area is also kept very simple to make it as easy as possible for new customers in particular to get started.
As far as the structure of the website is concerned, there really isn’t much to complain about. Basically, all providers certainly have the potential to improve some areas. Sunmaker is no exception in this point. Ultimately, the only thing that leads to a point deduction is the fact that even for us, the “Slots” 🎰 category is a bit too crowded and thus confusing. Otherwise, there is no reason to criticize the structure or design.
Thanks to the buttons that are always on the edge, which connect you to the support or open information as well as actions, you always have a little security. If something is unclear, questions and concerns can be clarified with a click.
If a lot of content is offered, then the loading times of the individual games usually suffer. Not so at Sunmaker, where technological geniuses ensure a smooth flow of games – regardless of whether you’re interested in Merkur games, other slots, or even sports betting. Within seconds the desired game is available to you. Even during the game rounds, the games run flawlessly.
A little practice is required to find your way around the games. Otherwise, the website is clearly structured and very informative. Scroll all the way down and you are provided with even more information. All available softwares, payment methods, licensors and seals are at the bottom of the page. Not only can you get an impression there, but you can easily click on the images and find out who exactly is behind Sunmaker.
In the end, it is not only the good structure that we like about Sunmaker. The provider can also fully convince in terms of transparency. The fact that the very simple design was chosen does not necessarily have to be a disadvantage. After all, the clear visuals make it very easy for players to find their way around the website. Our overall assessment is therefore positive – even if one or the other point could certainly be improved.
The Gaming App
Sunmaker has been considered the mercury provider in Europe since 2012. In the meantime, there are indeed some companies that also offer Merkur games 🎲. However, very few alternative providers come close to what is offered here.
A few months ago, Sunmaker started to significantly expand its portfolio. In the meantime, you will find a giant selection of slots from software providers such as Yggdrasil, NetEnt and Co.
The provider has completely dispensed with apps for Android and iOS. Here, the operators rely solely on the mobile website, which can be accessed conveniently from a smartphone and, of course, a tablet.
The page opens automatically and holds a variety of exciting players ready – including, of course, real Merkur slots.
- iPhone and iPad
- Devices with current Safari browser
- Android (from 4.0)
- Chrome, Firefox Browser
It is important that the selected browser can display HTML5 pages. Usually, there should be no difficulties with the modern smartphones as well as tablets. The implementation of the mobile Sunmaker website has really succeeded well. A great selection of games is ready for you – no matter if you are on your lunch break or traveling.
The loading times have been optimized by Sunmaker so that playing is usually possible without any problems. A special app for iPhones, iPads or Android devices could therefore be confidently dispensed with.
The new customer bonus
When choosing a provider, many players primarily pay attention to getting the highest possible new customer bonus. Of course, this is not completely irrelevant, but it should not be the most important criterion for you either. Despite all this, we wanted to take a closer look at the bonus at Sunmaker, because in addition to the amount, the turnover requirements also play an important role.
Since recently, the opportunity to collect 100% bonus 🎁 up to a maximum of 100€. The special feature is that already 1€ is sufficient as a deposit amount. The risk is therefore also with this bonus alternative to the free credit absolutely manageable.
Who would like to exhaust the offer completely, which should invest however the 100€ itself – it is worthwhile!
Use casino bonus at Sunmaker – it depends:
- The 5€ free credit promotion for new registration is only valid for customers from Canada who have successfully completed their registration.
- It is advisable to claim the bonus immediately after registration
- A deposit of 1€ is required – maximum up to 100€
- The bonus must be wagered at least 40 times within 30 days
- Bonus funds apply to both casino and sports betting
- Slot machine wagers are credited at 100%
Well over 355,000 users are now active on the slot 🎰 provider’s website, including some who love the provider especially for its free gaming.
The company has its headquarters in Malta and is regulated there under the company number C-43059 according to European guidelines. The quality and especially the safety of the players must be maintained, because otherwise the regular audits at all Maltese companies in the industry sometimes lead to the loss of the license.
But Sunmaker has even more to offer on the subject of security, because the parent company PlayCherry Ltd. also has a Canadian license from Schleswig-Holstein. This ensures that all important information is well protected and payouts are fast and secure. If a company has a Canadian license, you can assume that it is reputable and that gaming fans can play here with a clear conscience.
Sunmaker can not only meet the expectations of the authorities, but even exceed them in many areas. Even the ease of use is an aspect that clearly speaks for itself.
Your security is already taken care of during registration ✅ , because all data is transmitted encrypted by Sunmaker to prevent misuse by third parties.
On the Sunmaker website, only the operating company is mentioned. We got a little smarter and found out: Tomas Johansson is the CEO of Cherry AB and thus the one who bears most of the responsibility.
Another head of the company is of course Paul Gauselmann, who has enjoyed a first-class reputation in local gaming for decades. Without his approval, it would certainly never have come to the cooperation. Overall, the company Sunmaker – led by Cherry AB – shows itself from a transparent side. It is even possible to get in touch with the management.
Sunmaker is also very involved in the social and public sector. Various smaller soccer clubs are sponsored by the company – including the VFL Osnabrück or F.C. Hansa Rostock. The company focuses on cleverly selecting partnerships and supporting sports clubs that otherwise have a much harder time finding partners.
Another plus point is the fact that the company is without third-party advertising. So you can completely focus on your favorite Merkur games as well as slots and sports betting of other well-known groups.
The fact that there is no hotline in customer support leads to a small point deduction. Nevertheless, we have no doubt about the seriousness, because the operator discloses all data transparently – even when it comes to the question of who is behind the company and in whose responsibility the fairness lies.
By the way, the support is easily accessible. Recently, you have the option to reach the Support Team via WhatsApp; proof that the provider is moving with the times. Sunmaker 🌟 is officially operated by Play Cherry Ltd, which also owns the popular Cherry, among others.
The group has much more experience than expected, because it exists many years longer than Sunmaker and is characterized in particular by its innovative websites, which allow easy and safe handling. By the way, the operators also prove seriousness in the area of bonus promotions. You can find more information about this on our individual test pages.
Not only the software list has filled up in recent years. There are also two new gaming areas: sports betting and slot machines. Since then, the registration is even more worthwhile, because no one has to do without their favorite games.
Single “hook”: The sports bets offered can only be used with real money. The fact that this portfolio does not work for free, that has now certainly got around. After all, there is the possibility to look at the various betting options risk-free. However, if you want to win, you can’t get around a bet.
Sunmaker will certainly remain THE NUMBER 1 🏅 MERCURY PROVIDER for all times – even though there have been some changes in the recent past. Many experienced players tend to compare the provider with Stargames. However, the styles of both companies are very far apart.
After we were allowed to collect our own Sunmaker experiences, the Essionslive editors noticed one thing: As a player, you don’t pay enough attention to numbers, data and facts. They can tell you a lot about how good or bad a provider is. As expected, Sunmaker convinces all along the line. You can find out more about it in the other test categories.
Our experience with Sunmaker
Every player makes his own experiences with different slot providers in the course of his life We also do not rely solely on Sunmaker facts in our test series. We much prefer to take a chance ourselves and try out different areas. Of course, we are happy to pass on the experience gained from this to our readers. In the following, you can find out how we experienced Sunmaker in the practical test.
It goes without saying that experiences are always based on personal impressions. Nevertheless, it was our concern to approach the Sunmaker test as objectively as possible and to compare the facts with what we experienced. The results are impressive. Here is all the information from the perspective of real players.
Sunmaker itself has been around for quite a while. It was only very late that Merkur agreed to a cooperation with the company, after they had kept Merkur Games out of the online industry for years.
The local arcades have still not had their day with the group, but are losing a bit of relevance for players who have Internet access. Several million users are now registered with Sunmaker. After all, all Merkur originals are also available there as free versions.
Sunmaker advertises with the subtitle “Your No. 1 – Made in Canada”. The statement is only partly true. Although Merkur games are developed in Canada, Sunmaker itself is based in Malta together with its operator, Play Cherry Ltd. A cooperation of the two groups works perfectly.
With Sunmaker, a piece of Canadian gambling history is also coming to the whole of Europe. After all, Canada is not the only country that has access to the popular portfolio.
Here is an overview of all the plus points that speak for Sunmaker:
- The first and best provider for Merkur players
- Real Merkur originals plus hundreds of other slots and sports betting
- Easy to use website with clear structure
- Attractive, regularly changing bonus offers
- High win and payout ratios
- Entry possible from only 1€
Because Sunmaker clearly exceeds certain standards, the hoped-for success for the company has come relatively quickly. Admittedly: Without Merkur games, Sunmaker would also have had an extremely hard time competing against the strong competition. In the meantime, the operators have moved on to include games from Yggdrasil, NetEnt, Play `n Go as well as other manufacturers.
Titles like Extra 10 Liner are familiar to most gamers. They provide the success that many others can only wish for to this day. Finally, other aspects also speak for the company – including high security standards, a comprehensive player protection and not to forget the attractive bonus 🎁 offers, which are definitely also aimed at regular customers.
The Sunmaker range of games and the software are two aspects with which the company can definitely score points. However, these two areas are of course not enough to make a gambling provider an all-around successful company. Accordingly, Sunmaker must have other strengths – and that’s exactly what our editors got to the bottom of in our big casino test.
There’s nothing like a well-structured website. It is just one of many test areas we reviewed. With the outline of the game types, Sunmaker can already show off its first strength.
Who likes to buy the proverbial pig in a poke? Probably no one! And precisely for this reason, the greatest strength of Sunmaker is the option to test almost all games for free. Best of all, registration is not required for the demo versions of Extra 10 Liner and Co.
After all, you can still register – at the latest when the real money mode appeals to you. Of course, Merkur games are also a strength of Sunmaker. The steadily growing portfolio still revolves around this label; even if many alternative slots and sports betting are available.
Sunmaker is working tirelessly on new partnerships and related, more extensive game possibilities. We may “welcome” at least two to three new games every month.
This makes it virtually impossible for boredom to creep in at some point. It is already difficult to try out all the games individually. After all, there are more than 100 machines 🎰 alone that currently fill the site.
After the first Merkur games were introduced, the customers came all by themselves. Today, there are several million who enjoy the popular machines here. However, customer acquisition is still a topic that is writ large at Sunmaker.
In this day and age, this is best achieved with mobile gaming solutions. Instead of an app, there is the mobile Sunmaker website. This means that users of Windows smartphones and Blackberrys also have full access to the sophisticated gaming portfolio, which may be used on the go both with and without a stake.
Registration makes sense – even if you don’t want to play for real money directly. You will be shown all the important bonuses and promotions. Regardless of this, after registration you will have an overview of how many Suns (the loyalty points) you have already collected and how your personal account balance is. Special bonus offers in particular are only available to players once they are officially registered.
Sunmaker has fulfilled its mission to create a user-friendly interface in any case. There can be no misunderstandings, at least in the structure of the game sections and information pages. The operator has always acted transparently and still provides its players with all details about the company, winning odds and the like.
Of course, player protection is also a top priority. If you look at the bottom of the website, you will know exactly what this company is all about, who its partners are, what awards it has received and what payment methods and software providers are available.
The good news: Already 1€ is enough as a deposit 💰. This means that you not only benefit from a low wagering risk, but you also have the option to secure the €5 no deposit bonus. It serves as an alternative to the classic bonus offer, which at Sunmaker is set at 100% up to a maximum of €100.
The handling of the entire Sunmaker website is simple. Despite the relatively simple design, it is attractively laid out and offers users an exemplary overview. The games as such load through quickly, can be operated with just a few clicks and there is even the Auto Play Mode, which will make playing even easier for you.
Our experiences with the support, payment methods and bonus offers were also consistently positive. Accordingly, Sunmaker has earned a particularly high score in many areas.
As a Merkur fan, you can’t get around Sunmaker anyway. But also all other players we can only recommend the provider, which now works with numerous softwares. With good reason Sunmaker receives one of the top rankings with us.
Can I play for free at Sunmaker?
This possibility exists in most sections. Sunmaker provides 🚀 all slots, free of charge. To play a few test rounds, no registration is required. Real money bets, on the other hand, are always needed when playing in the sports betting section. The Sunmaker betting offer has the advantage of offering players favorable general conditions and comparatively low entry limits.
Does Sunmaker offer Merkur games?
With the introduction of the transitional regulation applicable in Canada, Merkur vending machines are indeed celebrating a comeback. We are particularly pleased about this, because these slots in particular are extremely versatile, high-quality and lucrative. Currently, the portfolio primarily features the titles supported by Blueprint. However, we are confident that classics like Extra 10 Liner will soon make a comeback as well.
Which Sunmaker sportsbooks are worthwhile?
Generally, soccer is very popular at Sunmaker. As a bookmaker, the provider has now made a name for itself. In the end, everything that is fun is worthwhile. The quotes are solid, although not the highest of all time. All important facts about Sunmaker Sport are displayed directly. One thing to note is basically the betting 💸 tax that customers have to pay. 5% deduction is therefore the rule here – regardless of which bets turn out to be particularly profitable.
How long do Sunmaker payouts take?
Waiting time of two to three days must be expected even in the renowned Sunmaker company. How fast the payout actually works ultimately depends on several factors. On the one hand, the verification of customer data should be completed as soon as possible. Secondly, a bank transfer generally takes more time than, for example, booking on e-wallets. Details on the processing times can be found in the information provided by the provider.